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Order placed for products which are in stock and readily available with us. Stock accuracy is upto 90% at i9 fashions, we cannot commit 100% since there are multiple customers placing order at the same time on our portal for the same product which you desire to order.
We always encourage our customers to make order from products which are available with us, so they can easily get those.
Shipping in INDIA is done via Ecom/Xpressbee/delivery courier and is charged @ Rs. 120/500 gms & Rs. 150/kg Nationally Rs 40 to Rs 80 Regionally. After package is shipped, tracking details will be provided within 24 hours via email. International shipping to all countries is charged on actuals depending on weight of the package.
On receiving the package first thing you do is to take total count of the products as mentioned in the invoice which is there in your my account section. If you find any product which you have not received then please mention the SKU of the product along with its color and email us on firstname.lastname@example.org within 24 hours of receipt of the package.
For missing products there are 2 possibilities :
- Products are at our office and it was missed in packaging from our end. (This is very rare once the product is in your invoice), our team will investigate this thoroughly and get back to you. If we find any products which are in our office we will refund the remaining products amount or adjust the same in your next order.
- Products went missing after the package is dispatched from our office during transit, in this case we will try our best to discover missing products by coordinating with the courier company. Manek Ratna will not be liable to bear any financial loss caused due to products missing during transit, since this is beyond our control.
Package is shipped internationally via couriers like Fedex, DHL, UPS & Aramex which will provide you complete tracking details within 24 hours of dispatch. We evaluate and select the courier so that you get the best shipping rates for your country.
Usually 99% of times the packages are delivered successfully without any hassles. We use branded cargo companies like Fedex, DTDC, DHL , UPS , etc., but still if there is any loss of package during transit, that is after we have shipped from i9 Fashions, then things are beyond our control and we would try our best to get your package traced but would not be liable to bear any financial loss caused due to loss of package.
You can send your courier / shipment partner, we will handover the package to the concerned person after having a total count of the products in presence of the pickup person.
Please Note : After the handover of the parcel, i9 Fashions will not be liable if any product is lost or the package is lost, i9 Fashions will not bear any financial loss caused due to this.